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Written by: EMMA FRIGOLA

Category: Uncategorised

Published: 21 March 2023

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La entrega del coche de alquiler de Rent a Car Costa Brava en el aeropuerto de Girona Costa Brava de manera personalizada puede ser una excelente opción para aquellos que buscan un servicio más cómodo y rápido.

Algunas de las ventajas de la entrega del coche de alquiler en el aeropuerto personalizado son:

1. Comodidad: Al optar por la entrega del coche de alquiler en el aeropuerto de Girona Costa Brava, no tendrás que preocuparte por encontrar una oficina de alquiler de coches en la ciudad o en las cercanías del aeropuerto. El servicio personalizado de entrega en el aeropuerto te permitirá recibir el coche directamente en el aeropuerto y comenzar tu viaje de inmediato.

2. Ahorro de tiempo: Al recibir el coche de alquiler directamente en el aeropuerto, ahorrarás tiempo en traslados y esperas. Además, no tendrás que preocuparte por horarios de oficinas o puntos de alquiler de coches, ya que podrás programar la entrega según tu horario de llegada. Nosotros seguimos tu numero de vuelo y te espramos justo en el momento de tu llegada. 

3. Servicio personalizado: La entrega del coche de alquiler en el aeropuerto de manera personalizada te ofrece un servicio más exclusivo y personalizado, ya un representante del nuestro equipo de Rent a Car Costa Brava estará a tu disposición para resolver cualquier duda o inconveniente. Te brindaremos una información útil sobre el coche de alquiler, como el funcionamiento del sistema de navegación o las características de seguridad del coche.

4. Mayor flexibilidad: La entrega del coche de alquiler en el aeropuerto de manera personalizada puede ofrecer mayor flexibilidad en cuanto a la selección del tipo de vehículo y las condiciones de alquiler, ya que podrás personalizar tu reserva según tus necesidades específicas.

Sin duda somos la mejor opción de alquiler coches en Aeropuerto de Girona Costa Brava. 

Descarga aquí las instruciones de entrega y recogida de vehículos

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Written by: EMMA FRIGOLA

Category: Uncategorised

Published: 19 March 2023

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Política de Privacidad

1. Datos del Responsable del Tratamiento

• Denominación Social: Fauria Grup S.L
• Nombre Comercial: Rent a Car Costa Brava
• Domicilio Social: Av. Vidreres 3 Lloret de Mar 17310 Girona 
• Teléfono: 972 36 78 08 
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Nuestra Política de Privacidad se ha diseñado de acuerdo con el Reglamento General de Protección de Datos de la UE 2016/679 del Parlamento Europeo y del Consejo, de 27 de abril de 2016, relativo a la protección de las personas físicas en lo que respecta al tratamiento de datos personales y a la libre circulación de estos datos y por el que se deroga la Directiva 95/46/CE (Reglamento general de protección de datos), y la Ley Orgánica 3/2018 del 5 de diciembre, de Protección de Datos de Carácter Personal y Garantía de los Derechos Digitales. Al facilitarnos sus datos, Usted declara haber leído y conocer la presente Política de Privacidad, prestando su consentimiento inequívoco y expreso al tratamiento de sus datos personales de acuerdo a las finalidades y términos aquí expresados. La Empresa podrá modificar la presente Política de Privacidad para adaptarla a las novedades legislativas, jurisprudenciales o de interpretación de la Agencia Española de Protección de Datos. Estas condiciones de privacidad podrán ser complementadas por el Aviso Legal, Política de Cookies y las Condiciones Generales que, en su caso, se recojan para determinados productos o servicios, si dicho acceso supone alguna especialidad en materia de protección de datos de carácter personal.

1. Categorías de los datos personales

Las siguientes categorías de datos personales pueden ser tratadas por nuestra compañía en relación con nuestros servicios:
• Datos maestros: a ellos pertenecen, p. ej., el nombre, los apellidos, género, fecha de nacimiento, la dirección (privada y/o de trabajo), contraseña, número de cliente.
• Datos de contacto: aquí se incluyen, p. ej., el número de teléfono, la dirección de correo electrónico (privado y/o de trabajo), dado el caso el número de fax, número de teléfono de terceros, el contenido de las comunicaciones (como correos electrónicos, cartas, telefaxes).
• Datos contractuales: datos del permiso de conducir, documento de identidad, pasaporte, foto (selfie) tomado por usted con su smartphone o tableta, informaciones del alquiler (categoría de vehículo, fecha de recogida y entrega, estación de recogida y entrega, extras/servicios contratados, número de reserva y número del contrato de alquiler, matrícula del vehículo que usted ha alquilado), PIN autogenerado, resultados de la verificación de crédito, fotografía del carné de conducir e informaciones sobre programas de fidelización de clientes y de socios.
• Información financiera: Datos de la tarjeta de crédito, número de cuenta y datos bancarios.
• Información de carácter voluntario: aquí se incluyen los datos que usted nos proporciona de manera voluntaria sin que nosotros preguntemos por ellos expresamente, como p.ej. los deseos sobre el equipamiento del vehículo o la indicación de la categoría de vehículo preferido, naturaleza de la queja o respuestas a encuestas.
• Datos de terceros: Datos personales, p. ej. de familiares, un segundo conductor, pasajeros en el marco de su contrato de alquiler
• Datos telemáticos (para vehículos conectados): p.ej. Bluetooth autentificador, GSM trigger, kilometraje, nivel de tanque de combustible, ubicación del vehículo, incidentes con el vehículo.
• Categorías especiales de datos: en caso de accidente, daños en el vehículo o un incidente similar, tratamos la información relativa a lo sucedido y a los daños ocasionados. Estos datos pueden ser proporcionados por clientes, pasajeros o personas damnificadas.
En estos casos también se pueden tratar datos relativos a la salud como, p. ej., indicaciones sobre lesiones, concentración de alcohol en la sangre, conducción bajo la influencia de estupefacientes o similares. 

 

1. Base legal del tratamiento de datos en Rent a Car Costa Brava

El artículo 6, apartado. 1, primera frase, letra a) del Reglamento general de protección de datos (RGPD): de acuerdo con esta disposición, el tratamiento de los datos personales está permitido cuando usted ha dado su consentimiento para ello.

El artículo 6, apartado 1, primera frase letra b) del RGPD: de acuerdo con esta disposición, el tratamiento de los datos personales es lícito si ello es necesario para la ejecución de un contrato del que usted es parte, o con objeto de dar los pasos necesarios ante su solicitud de alquiler con carácter previo a la conclusión de un contrato (p. ej. en la reserva de un vehículo).

El artículo 6, apartado 1, primera frase letra c) del RGPD: de acuerdo con esta disposición, el tratamiento de los datos es lícito cuando es necesario para el cumplimiento de una obligación legal de Rent a Car Costa Brava.

El artículo 6, apartado 1, primera frase letra f) del RGPD: de acuerdo con esta disposición, el tratamiento de los datos personales es lícito cuando es necesario para la satisfacción de intereses legítimos perseguidos por el responsable, es decir Rent a Car Costa Brava, o de un tercero, siempre que sobre dichos intereses no prevalezcan los intereses o los derechos fundamentales y las libertades fundamentales de los interesados, es decir los suyos.

El artículo 9, apartado 2, letra f) del RGPD: de acuerdo con esta disposición, las categorías especiales de datos personales pueden ser objeto de tratamiento cuando dicho tratamiento sea necesario para la formulación, el ejercicio o la defensa de reclamaciones. A las categorías especiales de los datos personales pertenecen también los datos sobre la salud de los interesados.

 

2. Finalidad del Tratamiento de los Datos Personales

El tratamiento que realizamos de sus datos personales responde a las siguientes finalidades:

1. Validación de identidad y permiso de conducir

Fines del tratamiento

Su identidad y su permiso de conducir se verifican dentro del sistema de Rent a Car Costa Brava a través de un proceso de identificación con foto o por uno de nuestros empleados. Para ello, tratamos sus datos maestros, datos del contrato (datos del permiso de conducir y foto). La copia de su permiso de conducir se eliminará después de 36 meses. La información de que posee un permiso de conducir se almacenará en su cuenta Rent a Car Costa Brava durante un máximo de seis años y se revisará periódicamente. Base legal del tratamiento Art. 6 (1), párrafo 1, punto a), c) RGPD en concordancia con el artículo 384 del Código Penal. Destinatarios de sus datos Para las finalidades antes mencionadas, transmitimos sus datos a proveedores de servicios para validar su identidad y permiso de conducir.

1. Reserva de vehículos

Fines del  tratamiento

Si desea alquilar un vehículo puede realizar una reserva por anticipado utilizando la página web o por teléfono. En este contexto procesamos sus datos maestros, de contacto y contractuales en la medida en que proceda con dicha finalidad de reserva o cambios en la reserva que usted nos haya solicitado. Si reserva su vehículo a través de agencias de viaje u otros agentes sus datos maestros, de contacto, información sobre alquiler y, de ser necesario, información financiera, nos serán transferidos por parte de dichos colaboradores. Si usted reserva su vehículo a través de una agencia de viajes, una agencia de viaje on-line u otros intermediarios, nuestros socios nos transferirán sus datos maestros, datos de contacto, información del alquiler y, dado el caso, datos financieros.

Al efectuar transacciones, además de los datos mencionados anteriormente, datos para determinar el dispositivo utilizado por el usuario podrían ser procesados con la finalidad de garantizar las operaciones de pago y cumplir con requisitos legales (ej. relativos a autenticación de identidad fuerte al efectuar pagos).

 Base legal del tratamiento

 Art. 6 (1), párrafo 1, punto a) RGPD si la base es el consentimiento.

Art. 6 (1) párrafo 1, punto b) GDPR para el procesamiento de datos para reservar vehículos incluyendo el procesamiento de pagos y proporcionar el servicio al cliente.

Art. 6 (1) párrafo 1, punto c) GDPR para el procesamiento de datos con la finalidad de cumplir con normas legales relativas a pagos y períodos de retención según la normativa mercantil y fiscal.

Destinatarios de sus datos

Con las finalidades anteriormente indicadas proporcionamos sus datos a los siguientes destinatarios: Proveedores de tecnología de la información, centrales de atención al cliente, agencias de crédito, compañías del Grup  Fauria y otros socios de cooperación de RENT A CAR COSTA BRAVA.

Como parte de nuestras medidas para prevenir el fraude, también transmitimos –en situaciones en las que terceras partes han sufrido un fraude o están en riesgo de padecerlo- datos personales a esas terceras partes que han sufrido un fraude o están en riesgo de padecerlo.

1. Alquiler de vehículos

 Fines del tratamiento

Tratamos sus datos maestros, de contacto, contractuales, financieros y cualquier otro dato que nos haya facilitado voluntariamente para facilitar el perfeccionamiento y ejecución del contrato de arrendamiento.

Además, usamos los datos maestros, de contacto y contractuales con finalidades de relación con el cliente, p.ej., para gestionar quejas o cambios en la reserva que usted nos haya solicitado.

También usamos sus datos maestros y contractuales con la finalidad de conciliar asientos contables (comisiones y procesar ventas) con, p. ej., agencias de viajes, agentes, franquiciados y otros socios de cooperación. Con la finalidad de poder materializar su solicitud de reserva, transferimos sus datos a compañías asociadas en el supuesto de que no dispusiéramos del vehículo solicitado o del tipo de vehículo. Además, estamos obligados por ley a proporcionar sus datos a las autoridades y fuerzas y cuerpos de seguridad cuando así nos sea solicitado, como, p.ej. cuando tratamos los datos maestros, los datos de contacto y los datos contractuales en el marco de las obligaciones de comunicación frente a las autoridades (en base al artículo 25 de la Ley Orgánica de Seguridad Ciudadana).

 Utilizamos proveedores de servicios financieros para procesar transacciones de pago (incluyendo la aportación de garantías respecto de tarjetas bancarias). Al efectuar transacciones, además de los datos mencionados anteriormente, datos para determinar el dispositivo utilizado por el usuario podrían ser procesados con la finalidad de garantizar las operaciones de pago y cumplir con requisitos legales (p.ej. relativos a autenticación de identidad al efectuar pagos).

 Si usted deseara pagar el importe del alquiler mediante domiciliación bancaria, utilizar los servicios RENT A CAR COSTA BRAV o reservar un alquiler de cierta duración, en ese caso trataremos sus datos maestros y financieros para analizar su solvencia financiera solicitando información a agencias de crédito.

RENT A CAR COSTA BRAVA se reserva el derecho a denegar el alquiler respecto de personas que presenten impagos, incumplimientos contractuales o legales o un comportamiento incívico o antisocial hacia otros clientes y empleados. Con esta finalidad, tratamos datos personales para ejercer nuestro derecho de admisión y libertad de contratación. Con este fin procesamos sus datos maestros y de contacto.

Una vez que los derechos y obligaciones derivados del contrato de arrendamiento de vehículo han sido cumplidos por las dos partes, sus datos maestros, de pago y contractuales se almacenarán durante los plazos estipulados por la correspondiente normativa aplicable (societaria, fiscal, de prevención del blanqueo de capitales, etc. -normalmente entre cuatro y diez años-).

Base legal del tratamiento

Art. 6 (1), párrafo 1, punto b) RGPD en cuanto al tratamiento de datos requeridos para perfeccionar y cumplir contratos de arrendamiento y con finalidad de relación con clientes.

Art. 6 (1), párrafo 1, punto c) RGPD en cuanto al tratamiento de datos requeridos para detectar, prevenir e investigar delitos y faltas, para examinar y guardar los datos del permiso de conducir y para cumplir los plazos de conservación de conformidad con la normativa societaria y fiscal.

 Art. 6 (1), párrafo 1, punto f) RGPD en cuanto al tratamiento de datos requeridos para conciliar cuentas contables con terceros, determinar los importes que nos adeuda, mitigar riesgos y prevenir el fraude.

Nuestro interés legítimo para tratar sus datos personales para mejorar nuestros servicios y el servicio al cliente radica en el hecho de que queremos ofrecerle los mejores servicios posibles y mejorar la satisfacción del cliente de forma continuada.

En la medida en que el tratamiento de datos se requiere para realizar análisis con el objetivo de prevenir daños a nuestra compañía y a nuestros vehículos, nuestro interés legítimo radica en mantener la seguridad de costes y prevenir desventajas económicas derivadas, por ejemplo, de faltas de pago o pérdida de nuestros vehículos.

Destinatarios de sus datos

 Con las finalidades anteriormente indicadas proporcionamos sus datos a los siguientes: proveedores de tecnología de la información, centrales de atención al cliente, empresas de cobros, proveedores de servicios financieros, agencias de crédito, compañías del Grup Rent a Car Costa Brava, agencias asociadas y otros socios de cooperación de RENT A CAR COSTA BRAVA.

Como parte de nuestras medidas para prevenir el fraude, también transmitimos –en situaciones en las que terceras partes han sufrido un fraude o están en riesgo de padecerlo- datos personales a esas terceras partes que han sufrido un fraude o están en riesgo de padecerlo.

1. Marketing y publicidad directa

Fines del tratamiento

Desarrollamos diferentes medidas con fines publicitarios, para fomentar la fidelidad del cliente, optimizar las ofertas a clientes y con fines de investigación de mercado y realización de encuestas. Es posible que usemos los datos recopilados durante los últimos tres años para ofrecerle servicios de alquiler y otras soluciones de movilidad, servicios o productos adicionales apropiados, como paquetes de kilometraje, de coberturas recomendadas y otros servicios adicionales como pudiera ser la opción de diésel. Estos datos nos permiten también tener disponible su vehículo o modelo preferido. Servicios o productos adicionales pueden ser ofrecidos a clientes en base a las preferencias mostradas por clientes similares. En este contexto, tratamos sus datos maestros y contractuales.

Tratamos su dirección de correo electrónico, la cual nos ha remitido en relación con la venta de un producto o servicio, con la finalidad de publicidad directa respecto de nuestros propios servicios o productos similares, así como para ofrecer otros servicios derivados del alquiler de su vehículo.

 

Puede oponerse al tratamiento o uso de sus datos con fines de marketing directo en cualquier momento sin incurrir en costes adicionales sobre lo que es una transmisión usual (p.ej., conexión a internet, correo). Por favor envíe cualquier objeción a: FAURIA GRUP S.L  Av. Vidreres n 3 Lloret de Mar (Girona) o por correo electrónico a: This email address is being protected from spambots. You need JavaScript enabled to view it. indicando la referencia: Objeción.

 

 En caso de objeción, su dirección de correo electrónico se incluirá en nuestra lista de bloqueo de publicidad. De esta forma, nos aseguramos de que sus datos no sean tratados con fines publicitarios. Si no desea ser incluido en nuestra lista de bloqueo de publicidad, también puede solicitarnos que suprimamos su dirección de correo electrónico (ver → J: Derechos de los afectados). Sin embargo, es posible que vuelva a recibir mensajes publicitarios en el futuro si se cumple el requisito legal.

Base legal para el tratamiento

Art. 6 (1) párrafo 1 punto a) RGPD respecto del procesamiento de datos con la finalidad de aplicar medidas de marketing directo que requieren el consentimiento previo expreso.

Art. 6 (1) párrafo 1 punto b) GDPR respecto del procesamiento de datos con la finalidad de ejecutar un contrato (p. ej. el contrato para participar en un sorteo) o con la finalidad de dar los pasos necesarios para formalizar un contrato.

Art. 6 (1) párrafo 1 punto f) GDPR respecto del procesamiento de datos con la finalidad de aplicar medidas de marketing directo que no requieran el consentimiento previo expreso y para aplicar dichas medidas de marketing (→ Fines del tratamiento);

Art. 6 (1) párrafo 1 punto f) RGPD en relación con el Art. 21 (3), Art.17(3) punto b) RGPD para tratamientos referentes a la lista de bloqueo de publicidad.

Nuestro interés legítimo en utilizar sus datos personales con la finalidad de aplicar las medidas de marketing directo y de marketing mencionadas reside en nuestro deseo de demostrarle la calidad de nuestros Servicios y favorecer una larga relación de cliente con usted.

Destinatarios de sus datos

Fauria Grup S.L

 

 

1. Daños, accidentes e infracciones

Fines del tratamiento respecto a daños o accidentes

En aquellos casos en los que se detecten daños en nuestros vehículos o que nuestros vehículos se vean involucrados en un accidente, tratamos sus datos personales con los fines siguientes:

• proporcionando servicio de atención al cliente en caso de daños
• gestionando reclamaciones
• tramitando daños que son resultados de accidentes (procesando en base a información suministrada por usted y a información de terceros, como la policía, el siguiente arrendatario, testigos, etc.).
• resolviendo reclamaciones.
• recibiendo y gestionando de quejas
• facilitando ayuda y asistencia
• asegurando y planteando nuestras propias reclamaciones

En este contexto, tratamos sus datos maestros, de contacto, contractuales, financieros, datos de terceros y, de ser aplicable, categorías especiales de datos personales (datos de salud).

Base legal para el tratamiento respecto a daños o accidentes

Art. 6 (1) párrafo 1 apartados b), c), f) RGPD y Art. 9 (2) point f) RGPD.

Nuestro interés legítimo en usar sus datos personales reside en gestionar adecuadamente expedientes por daños o accidentes, así como proteger a nuestra compañía frente a daños. Ello también incluye nuestro interés legítimo en presentar reclamaciones legales o defendernos frente a dichas reclamaciones al gestionar dichos daños o accidentes. También tenemos un interés legítimo en proporcionarle en todo momento vehículos que no estén dañados. Es más, estamos obligados, de acuerdo con nuestras relaciones contractuales con terceras partes (p.ej., compañías aseguradoras), a tratar sus datos con la finalidad de liquidar las reclamaciones por daños. Nuestro interés legítimo a este respecto reside en asegurar el cumplimiento de los contratos.

 Fines del tratamiento respecto a expedientes sancionadores de tráfico y circulación

 En aquellos casos en los que se notifiquen expedientes sancionadores por infracciones de tráfico y circulación cometidas durante su período de alquiler, tratamos sus datos personales con la finalidad de cumplir con las obligaciones legales de identificación del conductor infractor. En este sentido, proporcionamos al proveedor externo que gestiona la identificación de conductores ante los organismos emisores de los expedientes sancionadores sus datos maestros, de contacto y contractuales.

Base legal para el tratamiento respecto a expedientes sancionadores de tráfico y circulación

Art. 6 (1) párrafo 1 apartados c) y f) RGPD.

Nuestro interés legítimo en usar sus datos personales reside en cumplir nuestras obligaciones legales de identificación con relación a infracciones de tráfico y circulación, así como evitar que las posibles comisiones de infracciones de tráfico por parte de nuestros clientes nos ocasionen perjuicios. Ello también incluye nuestro interés legítimo en presentar reclamaciones legales o defendernos frente a dichos expedientes sancionadores.

2.6 Incumplimiento del contrato o de la ley

 Fines del tratamiento

 En caso de signos de actividad delictiva, p. ej. robo, malversación de fondos, conducción temeraria, uso no autorizado de vehículos o uso del vehículo incumpliendo el contrato, p. ej. superando el período máximo de alquiler o subarrendándolo, tomaremos las siguientes medidas con el fin de prevenir daños y proteger la propiedad de nuestros vehículos, piezas de vehículos y combustible:

• Geofence: Nuestros vehículos pueden estar equipados con un sistema de alarma que le avisa en caso de que abandone el territorio contractual definido por nosotros. Se envía una notificación automática a través de esta alerta. Al mismo tiempo que se envía esta notificación automática, datos maestros, de comunicación, contractuales y telemáticos se le atribuyen, de forma que pueda ser contactado y se llame su atención sobre el incumplimiento de contrato.
• Reenvío de sus datos a las autoridades: Podemos reenviar sus datos maestros, de comunicación, contractuales, datos financieros y datos telemáticos a las autoridades (investigación de ilícitos) en casos de conducta ilícita o de riesgo para la seguridad pública. Por favor, tenga también en cuenta que estamos obligados por ley a llevar un Registro de los contratos de arrendamiento.

Base legal del tratamiento

Art. 6 apdo. 1 primera frase letra c) y f) del RGPD, conjuntamente con la correspondiente disposición legal.

Nuestro interés legítimo para utilizar sus datos personales reside en la protección de nuestra propiedad a través de las medidas mencionadas para proteger a nuestra compañía frente a perjuicios. También tenemos un interés legítimo en proteger nuestra flota de vehículos, así como nuestros derechos contractuales y extracontractuales.

3. Plazo de Conservación de sus datos

Conservaremos sus datos personales desde que nos dé su consentimiento hasta que lo revoque o bien solicite la limitación del tratamiento. En tales casos, mantendremos sus datos de manera bloqueada durante los plazos legalmente exigidos.

Cuando Rent a Car Costa brava está obligado por ley a guardar los datos personales, este almacenamiento se hace durante el tiempo exigido legalmente. Ello incluye plazos legales de prescripción. En el caso de la documentación comercial, donde se incluyen los libros de comercio mercantiles y documentos contables (como las facturas), el periodo de almacenamiento puede oscilar entre los 6 años (Art. 30 del Código de Comercio) y 10 años con relación a compensación de bases imponibles. Durante este tiempo sus datos podrían quedar sujetos a acceso restringido respecto de las operaciones cotidianas si su procesamiento no tiene ninguna otra finalidad.

La base legal para este almacenamiento es el Art. 6 (1), párrafo 1, punto c) del RGPD en concordancia con el respectivo plazo legalmente establecido.

4. Legitimación y Datos Recabados

La legitimación para el tratamiento de sus datos es el consentimiento expreso otorgado mediante un acto positivo y afirmativo (rellenar el formulario correspondiente y marcar la casilla de aceptación de esta política) en el momento de facilitarnos sus datos personales.

5. Consentimiento para tratar sus datos

Al rellenar los formularios, marcar la casilla “Acepto la Política de Privacidad” y hacer clic para enviar los datos, o al remitir correos electrónicos a Fauria Grup S.L a través de las cuentas habilitadas al efecto, el Usuario manifiesta haber leído y aceptado expresamente la presente política de privacidad, y otorga su consentimiento inequívoco y expreso al tratamiento de sus datos personales conforme a las finalidades

6. Derechos del Usuario

Cualquier interesado tiene derecho a obtener confirmación sobre si estamos tratando datos personales que le conciernan, o no. Las personas interesadas tienen derecho a acceder a sus datos personales, así como a solicitar la rectificación de los datos inexactos o, en su caso, solicitar su supresión cuando, entre otros motivos, los datos ya no sean necesarios para los fines que fueron recogidos. En determinadas circunstancias, los interesados podrán solicitar la limitación del tratamiento de sus datos, en cuyo caso únicamente los conservaremos para el ejercicio o la defensa de reclamaciones. Por motivos relacionados con su situación particular, los interesados podrán oponerse al tratamiento de sus datos. El Responsable del fichero dejará de tratar los datos, salvo por motivos legítimos imperiosos, o el ejercicio o la defensa de posibles reclamaciones. De acuerdo con la legislación vigente tiene los siguientes derechos: derecho a solicitar el acceso a sus datos personales, derecho a solicitar su rectificación o supresión, derecho a solicitar la limitación de su tratamiento, derecho a oponerse al tratamiento, derecho a la portabilidad de los datos y así mismo, a revocar el consentimiento otorgado. Asimismo, tiene derecho a presentar una reclamación ante la Agencia Española de Protección de Datos.

7. ¿Cómo ejercitar mis derechos?

Para ejercer sus derechos, debe dirigirse al responsable, solicitando el correspondiente formulario para el ejercicio del derecho elegido. Opcionalmente, puede acudir a la Autoridad de Control competente para obtener información adicional acerca de sus derechos. Los datos de contacto para el ejercicio de sus derechos son el teléfono 972 36 78 08 de tu empresa y el correo electrónico This email address is being protected from spambots. You need JavaScript enabled to view it.

Recuerde acompañar una copia de un documento que nos permita identificarle.

8. Consentimiento para envío de Comunicaciones Electrónicas

Así mismo, y de acuerdo con lo establecido en la Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y del Comercio Electrónico, completando el formulario de recogida de datos y marcando la correspondiente casilla “Acepto el envío de comunicaciones electrónicas”, está otorgando el consentimiento expreso para enviarle a su dirección de correo electrónico, teléfono, fax u otro medio electrónico en envío de información acerca de la Empresa.

Información general

 Nos reservamos el derecho de modificar y adaptar esta Política de Privacidad con efectos hacia el futuro.

Versión actual: agosto de 2022

Details

Written by: EMMA FRIGOLA

Category: Uncategorised

Published: 19 March 2023

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Relación Cargos Adicionales España – Turismos y Furgonetas

Información sobre las tarifas prepago

• Modificación de la reserva

Previamente al inicio del alquiler y con una hora de antelación se podrán realizar modificaciones por las cuales se gravará al arrendatario con una cantidad correspondiente al cargo de modificación (29,99 €). El precio a aplicar tras la modificación de la reserva será el de la tarifa vigente en el momento de la realización del cambio. No se efectuará ningún reembolso de la cantidad ya abonada/prepagada en caso de surgir una diferencia de precio.

• Cancelación La reserva puede cancelarse antes del comienzo del alquiler por correo postal, fax o email. En caso de cancelación, se devolverá la cantidad pagada por anticipado, deduciendo el cargo de cancelación que asciende a los tres primeros días de alquiler, incluidos extras y tarifas. En caso de que la duración de la reserva sea inferior a tres días no se abonará importe alguno.

Las cancelaciones se han de dirigir a: Grup Fauria S.L Avinguda Vidreres nº3 Lloret de Mar 17310 (GIRONA) España.  Tel: +34 637 840 849, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

• No recogida

 Al no recoger el vehículo a la hora acordada, se retendrá la cuantía que se había pagado por adelantado.

 

 

Disposiciones sobre la edad

En España rigen las siguientes reglas sobre la edad mínima y la posesión del permiso de conducción:

21 años/ 2 años para vehículos de los grupos ECONOMIC SMALL MEDIUM INDUSTRIALES

25 años/ 3 años para vehículos de los grupos SUV Y PREMIUM.

A los conductores menores de 23 años se les factura un cargo adicional en una cuantía de 20,49 EUR por 1 día y 209,99 EUR por mes.

 

 

Servicio de entrega y recogida durante y fuera del horario de apertura

Este servicio de entrega/recogida está disponible bajo petición en su oficina Rent a Car Costa Brava.

Por este servicio puede facturarse un cargo adicional a consultar en su oficina.

 

Servicio de alquiler fuera del horario de oficina

Este servicio está disponible bajo petición en su oficina Rent a Car Costa Brava.

Se aplica un cargo adicional de 63,99 EUR a todas las reservas/alquileres realizados fuera del horario de apertura.

 

 

Equipamiento adicional

	1 día	7 días	Mes
Asiento de bebé (0-13kg/grupo 0+)	10.00€	65.00€	83.00€
Asiento del niño (0-10 kg,9-18 kg/Grupo 0/1)	10.00€	65.00€	83.00€
Asiento elevador (15-36 kg/Grupo 2/3)	5.00€	45.00€	65.00€
Sistema de navegación	15.00€	85.00€	95.99€

 

El equipamiento adicional se reserva sin compromiso y se recibe según disponibilidad.

Pérdida o rotura de accesorios o equipamiento adicional

compensación/EUR
Llave del vehículo	Perjuicio ocasionado
Triangulo de emergencia	15.00€
Chaleco Reflectante	12.00€
Sistema de Navegación entero	160.00€
Sistema de navegación cable alimentación red y/o USB	20.00€
Piezas de vehículos	Según pieza
Asiento bebé, niño, elevador	50.00€

 

Repostaje del depósito

El arrendatario deberá devolver el depósito de combustible en el mismo estado en que lo recibió. De no ser así nos haremos cargo de repostar el depósito de su vehículo tras devolución del mismo. El cargo por el repostaje comprenderá tanto el coste de los litros de combustible al precio de mercado que efectivamente deban repostarse como el cargo por gestión de repostaje. El cargo por gestión de repostaje asciende a 32,06 Euros.

El repostaje erróneo de los depósitos de combustible supone un cargo adicional al arrendatario cuyo importe variará en función del perjuicio ocasionado. En los arrendamientos provistos de depósito AdBlue, el arrendatario es responsable del mantenimiento del depósito suficientemente lleno, respondiendo de los perjuicios ocasionados por el incumplimiento de esta obligación mediante el pago de un cargo adicional cuyo importe variará en función del perjuicio ocasionado.

Cargo administrativo por gestión de multas

El cargo estándar por la gestión de cada expediente sancionador instruido por la autoridad competente durante el periodo de arrendamiento del vehículo será de 39,00 EUR.

Cargo administrativo por gestión de expedientes de daños / Cargo por Foto-peritación

Salvo las excepciones reguladas en el clausulado E.1.12 de las Condiciones Generales de Alquiler, el importe del cargo administrativo por gestión de expedientes de daños asciende a 44,77 EUR por daño. En caso de gestión de expedientes de daños que se hayan declarado como siniestro total, el cargo administrativo por gestión del expediente ascenderá a 100,43 EUR. El importe del cargo por foto-peritación de los daños ocasionados asciende a 16,94 EUR.

Penalización por no devolución de vehículos en alquileres a largo plazo

 En alquileres a partir de 28 días de alquiler, de no devolverse el vehículo en la fecha señalada en el contrato de alquiler o por la superación en más de 100 kilómetros del kilometraje máximo señalado en el contrato de alquiler, la penalización asciende a 605,00 EUR por cada contravención.

Cargo por entrega de vehículo de sustitución durante el arrendamiento en caso de negligencia del arrendatario

En caso de necesitar el arrendatario un vehículo de sustitución durante la duración del periodo de alquiler firmado en contrato, cualquiera que éste sea, procederá éste al pago de 309,00 EUR siempre y cuando la necesidad de este vehículo venga causada por negligencia del arrendatario y especialmente en caso de repostaje erróneo y pérdida de llave del vehículo. Adicionalmente, podría haber cargos de grúas asociadas que serían reclamadas por el Departamento de Daños y ascenderían a 1,20 EUR por kilómetro de recorrido desde el lugar donde el vehículo se encuentre hasta la oficina más cercana de Grup Fauria o el taller concertado más cercano de Grup Fauria en Catalunya.

Cargo por asistencia en carretera

Si la asistencia en carretera viniera motivada por fallo mecánico no imputable a un actuar negligente por parte del arrendatario, con independencia de la contratación o no de coberturas según la cláusula G de las Condiciones Generales de Alquiler, el arrendatario no asumirá coste alguno por el servicio de asistencia en carretera.

Se facturará al arrendatario un cargo por asistencia en carretera en el supuesto de avería en ruedas y/o cristales si éste no ha contratado en FULL INSURANCE y se necesitara remolcar el vehículo.

En averías no relacionadas con ruedas y/o cristales, se cargará al arrendatario la asistencia en carretera siempre y cuando no tenga contratada la cobertura de reducción de limitación de franquicia o FULL INSURANCE y se necesitará remolcar el vehículo.

El coste del cargo de remolque por asistencia en carretera asciende a 1,20 EUR por kilómetro recorrido, hasta un importe máximo de 500 EUR, según corresponda, o ha realizado un uso prohibido o negligente del vehículo.

Cuando la avería sea solucionada «in situ», sin necesidad de remolcar el vehículo, el cargo por el servicio asciende a 40 EUR.

Download here the General Conditions 

 

GENERAL CONDITIONS OF CONTRACTING THE RENTAL OF VEHICLES
These General Conditions regulate the contractual relationship between Fauria Grup SHS S.L, ("the lessor") and the client
("the lessee"), by virtue of which the former assigns to the latter the use of a vehicle for the term, price and other
conditions established in the rental contract.

A. APPLICABLE LEGAL REGULATION

1.These General Contracting Conditions are subject to the provisions of Royal Legislative Decree 1/2007, of November
16, which approves the Revised Text of the General Law for the defense of consumers and users and other
complementary laws, modified by Law 3/2014, of March 27; to Law 44/2006, of 29 December, on improving the
protection of consumers and users, to the regional regulations in force in the place of provision of the service, as well as
to any other regulations that replace, complement or modify the above, in what may be applicable.

2. The lessee is obliged to comply with the General Rental Conditions of the country of provision of the service.

B. USE OF THE VEHICLE
1. The lessee undertakes to use and drive the vehicle in compliance with the rules of the Highway Code in force at the
place and at the time of provision of the service and in accordance with the specifications of use of the type of vehicle
leased.
2. It is mandatory that the tenant always carries with him his copy of the rental contract in force during the duration of
the same.
3.- In case of use of the vehicle for the transport of minors of height equal to or less than 135 centimeters, the lessee
must provide child restraint systems adapted to each age group and place them in the vehicle in accordance with current
traffic regulations. The lessee must also check the adequacy, use and placement in the vehicle of the child restraint
systems. The lessor assumes no responsibility for the lack of use, installation, checking, incorrect use of the mandatory
restraint device.
4. The vehicle may only be used on public roads.
It is expressly forbidden:
a) Driving the vehicle on unauthorized or unpaved roads, or whose condition could pose a risk to the safety and integrity
of the vehicle or a risk of damage to it;
b) Participate with the vehicle in races, speed and / or endurance tests, contests or challenges of any nature;
c) Use the vehicle for driving practices;
(d) Use the vehicle for strength testing of automotive materials, accessories or products;
(e) Use the vehicle in the event of a risk of damage to the vehicle, in particular use of the vehicle after the light indicators
in the instrument cluster have been illuminated;
(f) Transporting persons for consideration;
(g) Committing criminal acts with the vehicle, even if such act is only considered criminal at the place of commission;
h) Driving the vehicle with decreased physical conditions, motivated by alcohol, drugs, fatigue or illness;
(i) Use the vehicle to push or tow other vehicles or any other object;
j) Transport in the vehicle toxic, flammable and generally dangerous substances and / or that violate the legal provisions
in force;k) Transport the vehicle on board any type of ship, train, truck or aircraft, unless expressly authorized in writing by the
lessor;
l) Circulate inside the enclosures of ports, airports, aerodromes and / or similar of a nature not accessible to public traffic,
as well as in enclosures or facilities of refineries and oil companies, unless expressly authorized in writing by the lessor.
5. The lessee must take care that the load of the vehicle is correctly distributed and placed safely and always respecting
the limits of weight, quantity and / or volume authorized and indicated in the Registration Certificate and / or the
Technical Inspection Sheet of the Vehicle. Likewise, the lessee is responsible for ensuring that the number of occupants
of the vehicle is not higher than that authorized and indicated in the Registration Certificate and / or the Technical
Inspection Sheet of the Vehicle.
6. It is forbidden for the lessee to assign, sublease, rent, mortgage, pledge, sell, encumber or in any way give as a
guarantee both the vehicle and the rental contract, the keys thereto, the documentation, equipment, tools and / or
accessories thereof and / or any other part or piece thereof; or treat the foregoing in a manner that causes harm to the
landlord.
7. Below you will find information regarding the countries to which the leased vehicle is not allowed to travel, as well as
the countries for which certain vehicle models are not rented. The choice of a vehicle category or brand may restrict entry
into certain countries. In order to describe these entry restrictions, the countries are divided into three zones.
Zone 1: Spain
Zone 2: Andorra, France
Zone 3: All countries not included in zone 1 or zone 2.
Vehicles considered Premium Cars may not leave Spain unless expressly authorized in writing by the lessor.
Vehicles of all other brands may enter zones 1 and 2 only.
Entry is generally not allowed in zone 3 countries.
The group to which a vehicle belongs can be consulted at any time online www.rentacarcostabrava.com, as well as by
phone or at any Rent a Car Costa Brava office.
In leases made in Spain, the movement of the vehicle from the peninsula to any island and vice versa and / or between
islands, as well as to Ceuta and Melilla, is expressly prohibited, all unless expressly authorized in writing by the lessor.
The rental agreement also contains this information.
It is the obligation of the lessee to check the specific traffic regulations of the countries to which he plans to travel and
assume the responsibilities derived from the non-compliance with them. The lessee must check whether in the countries
to which he intends to travel it is mandatory to use certain tyres, or the payment of traffic fees or specific tolls for driving
on certain special roads and satisfy these fees or tolls.
8. Cross-border travel: the Customer is authorized to drive the rented vehicle within Spain. Section B.7 of these general
conditions establishes the countries to which it is not possible to move the vehicle. The displacement of the vehicle
outside of Spain has the character of a cross-border trip and requires the payment of an additional fee. The amount of
this fee can be consulted in the document annexed to these conditions called List of additional charges. Failure to comply
with the prohibition of moving the vehicle to certain countries, due to fault or negligence, is subject to a penalty of € 150,
which has the character of a contractual penalty. Fauria Grup SHS S.L could also claim compensation for damages higher
than the previous amount by crediting greater damages. In such cases, the claim for the contractual penalty shall be
offset by any claim for additional compensation for damages arising from that same breach of obligations.
9. At the time of formalization of the rental contract, the lessee and any other person designated in the lease as a driver
must be present and present valid driving licenses valid and valid in the country of rental, as well as their corresponding
valid personal identification documents. The lessor reserves the express right to refuse the rental of the vehicle in the
event that the lessee or any other person designated in the lease as a driver does not duly prove his identity or be the
holder of a valid and valid driving license at the time of formalizing the rental contract. Driving licenses will not be
accepted in digital or electronic format unless the applicable regulations expressly allow it.
The vehicle may only be driven by the lessee, as well as by those persons designated in the lease as driver, provided that
they are over 21 and 25 years old respectively depending on the category of the vehicle to be leased and whose driving
licenses have the required age depending on the group of vehicle to be leased as specified in the additional Charges
relationship document. Regarding drivers under 23 years of age, specific charges will be applied, the amounts of which
are available in the Additional Charges List document.
The following are considered valid driving licences in Spain:
a) Those issued in accordance with the Spanish legislation in force;
b) Those issued by the member states of the European Union in accordance with Community regulations;
c) Those issued by other countries that were recognized as valid for the purpose of allowing driving in Spain according to
the regulations of the General Directorate of Spanish Traffic.
d) Valid international permit, which will be provided together with the valid national permit of the corresponding country
for the purpose of allowing driving in Spain according to the regulations of the General Directorate of Spanish Traffic.
10. Without prejudice to the liability of the lessee towards third parties, if any of the obligations provided for in this
stipulation B are breached or if any of the circumstances provided for in stipulations B.4, B.5, B.6, B.7, B.8 and B.9 are
met, the lessor may terminate the contract with immediate effect, as well as claim compensation for damages, including
loss of profits, which the breach in question has caused to him.
Similarly, in the event of breaches of essential obligations by the lessor, the lessee may terminate the rental contract in
advance before the initially agreed period elapses, in accordance with the provisions of current legislation and these
general conditions.

C. CONDITION OF THE VEHICLE
1. The lessor will deliver and the lessee will receive the vehicle described in the contract in correct condition of operation,
maintenance and sheet metal, without deficiencies, except for the observations that may be made when receiving the
vehicle in the rental contract itself. In the event that any deficiency not included in the rental contract is found in the
leased vehicle, it will be the lessee's obligation to notify the lessor's office in which the rental contract has been made
and the vehicle is delivered, before moving the vehicle from the parking space in which the vehicle specified in the
contract is parked, in order to incorporate these data into the rental contract that will be delivered back to the lessee.
2. The lessee will receive the vehicle described in the contract with the complete documentation, as well as with the
vehicle key, tools and accessories, especially reflective vests and signaling triangles, which must be checked by the lessee
at the time of delivery of the vehicle at the beginning of the lease, notifying any deficiency in the office where he rented
the vehicle. The lessee undertakes to use the accessories diligently and to return them in the same condition in which
they were delivered. In the case of non-return of the accessories at the end of the rental contract, the lessee must pay
the lessor the value of the accessories not delivered, based on the charge for compensation of the same reflected in the
document of Relationship of Additional Charges. It is the responsibility of the lessee at all times to close the vehicle
correctly when leaving it.
3. In the event that during the rental of the vehicle any of the luminous indicators that detect an anomaly of operation
of the vehicle that affects the safety and integrity of the vehicle is illuminated in the instrument panel or when it perceives
external signs indicating breakdown or malfunction of the same, the lessee must stop the vehicle as soon as possible and
contact the lessor or the roadside assistance company arranged by the landlord. Using the vehicle in case of risk is
prohibited. Charges will only be accepted from roadside assistance companies not arranged by the lessor in cases of
urgency, and must come from official workshops of the vehicle brand and prior express written authorization from the
lessor. Likewise, manipulating the kilometer count of the vehicle is totally prohibited, and the lessee must immediately
notify the lessor of any breakdown in it.
Depending on the coverage contracted by the lessee in stipulation G of these General Conditions, a charge for roadside
assistance may be applied, as specified in the Additional Charges List document. Only in cases of mechanical failure not
attributable to negligent action on the part of the lessee, regardless of the contracting or not of coverage according to
stipulation G of these General Conditions, the lessee will not assume any charge for the roadside assistance service.
Always and in any case, the lessee must respond if he has made a prohibited use of the vehicle, as stated in stipulation
B.4 of these General Conditions, as well as in case of negligence.
4. The lessee must comply with the warnings of liquid and oil levels, as well as regularly review them and, in general,
allow the performance of safety inspections or revisions that are appropriate and in accordance with the specifications
of use of the type of vehicle. These revisions must be carried out by the workshops authorized by the lessor, otherwise
the lessee will be liable for any damage arising from the incorrect replacement of the fluid levels of the engine of the
leased vehicle.
The lessee undertakes to treat and keep the vehicle with care and diligence, to respect all applicable standards and
technical rules and to periodically check if the vehicle is in good working order, as well as to close it correctly. Smoking is
prohibited in the rental vehicle.
5. In the case of leases of vehicles equipped with an AdBlue ® tank, the lessee must verify that the tank is always
sufficiently full, responding to the damages caused by the breach of this obligation. The lessee must immediately notify
the lessor in case of turning on the luminous pilot of the instrument panel that indicates the need to fill the AdBlue tank,
and must follow the instructions that are given at that time by the lessor. In the event that the lessee does not follow the
instructions given by the lessor and as a result damage to the vehicle originates, the lessee will be responsible for them.
6. Vehicles with combustion engines (including hybrid vehicles) shall be delivered to the lessee with the fuel tank at the
level indicated in the contract on the same day that he collects the vehicle, the latter being obliged to return it in the same
condition in which he received it. In the event that the lessee does not return the vehicle with the fuel tank agreed in the
initial contract, an additional charge will be applied that includes both the cost of fuel and the charge for refueling
management, reflected in the Additional Charges List document. This charge may be made by charging the Security
Depository or the valid payment method with which the payment of the lease has been guaranteed. No amount will be
refunded for the possible fuel that may remain in the tank.
The lessee must refuel the vehicle with the type of fuel suitable for it, otherwise the lessee will be responsible for the
expenses incurred by the transfer and / or repair of the damage caused to the vehicle as a result. Likewise, in this case, the
lessee must pay the lessor a charge for loss of profits for the days of immobilization of the vehicle, which will be established
taking as a reference the certificate on the loss of profit due to vehicle stoppage issued by the National Business Federation
of Rental Vehicles with and without Driver (FENEVAL) that determines the daily amount of the stoppage.
8. The lessee receives the vehicle with all its tires in good condition and without punctures, together with a spare tire (or
failing that a repair kit) In vehicles equipped with the run flat tire system (type of tires that allows them to roll without air
for a certain number of kilometers) the vehicle can be received without a spare tire or repair kit. In case of deterioration
and / or loss of any of the tires (for reasons other than normal wear, poor assembly or manufacturing defect) the lessee
undertakes to inform the lessor. The repairs and / or replacements of tires must be carried out by the workshops authorized
by the lessor, otherwise the lessee will be responsible for any damage arising from the incorrect replacement of the same.
9. It is forbidden for the lessee to vary any technical characteristic of the vehicle, as well as to make any modification of
its exterior and / or interior appearance (unless express written authorization by the lessor). In case of violation of this
stipulation, the lessee must pay the lessor the costs, duly justified, of reconditioning the vehicle to its original state and pay
the lessor a charge as compensation for loss of profits for the days of immobilization of the vehicle, which will be
established taking as a reference the certificate on the loss of profit due to vehicle stoppage issued by FENEVAL (National
Business Federation of Rental Vehicles with and without Driver) that determines the daily amount of the stoppage.
It is forbidden for the lessee to repair the vehicle by himself or by third parties, unless expressly authorized by the lessor.
10. With the prior written authorization of the lessor, in cases where, due to the net weight of the vehicle and the possibility
of attaching a trailer to it, a supplement to the road tax should be paid, the lessee must carry out the corresponding
procedures and satisfy it, with complete indemnity of the lessor for any fee, tax, surcharge, penalty or cost that will be
imposed for breaching the applicable regulations. The leased vehicle must be returned to the lessor in the same condition
in which it was received.

D. RESERVATIONS

1. Vehicle reservations refer to categories of vehicles. The reservation in a category does not confer the right to the lessee
to the assignment of a specific model within it.
2. The lessor will keep the reservation of the vehicle until sixty minutes after the agreed time, not being obliged to provide
the service under the agreed conditions after that period.
Cancellations must be made at least 24 hours before the start of the rental.
3. In relation to reservations with prepaid rate, the following will apply
a) Up to one hour before the start of the rental, modifications may be made, in which case a modification charge will
be applied to the lessee as specified in the Additional Charges Relationship document, in addition to the
difference between the rate initially selected and the rate to which it has been changed.
b) The price to be applied after the modification of the reservation will be that of the rate in force at the time of the
change. The lessor will not make any refund of the advance of the rental price already paid / paid in advance, nor
of the possible difference in rate in the event of a price difference arising after the modification made.
c) You can cancel the prepaid reservation prior to the start of the rental at least 24 hours in advance. In case of
cancellation, the lessor will reimburse the lessee the advance of the rental price already paid or paid in advance,
retaining the cancellation fee that amounts to the price of the first three days of rental (price calculated in
accordance with the provisions of stipulation E of these General Conditions, including additional equipment and
complementary services). In the event that the duration of the reservation is less than three days, no amount will
be refunded as there is no right of withdrawal with respect to the vehicle rental activity.
d) Cancellations can be made online (www.rentacarcostabrava.com/) or in writing by postal mail (by letter to Fauria
Grup SHS S.L. Avinguda Vidreres nº 3. Lloret de Mar (17310) Girona.

E. RENTAL CHARGES / MATURITIES / SECURITY DEPOSIT / PAYMENT METHOD

1. The lessee undertakes to pay the lessor:
1.1 The rental charges outlined in the rental agreement corresponding to duration (minimum rental charge of 24 hours),
coverages, limitations of liability, additional equipment and complementary services, according to the stipulated
conditions, as well as the applicable taxes and fees.
These will be billed based on the rates in force at the time of booking. In case of not having booked previously and / or
unless a bonus or special price has been agreed, the rental charges related to the rates in force at the time of making the
rental contract will apply.
1.2. The charges derived from the non-return of the rented vehicle in the same correct state of operation, maintenance
and sheet metal as you received it at the time of rental. The lessee is liable to the lessor for any damage that occurred to
the vehicle during the rental period, for the partial or total theft of the same and for the damages derived from
contractual breaches, except for the limitations of responsibilities and optional coverages that he has contracted (see
stipulation G.2.1 of these General Conditions), in addition to what results from applying the legal provisions in force in
what is not regulated in these General Conditions.

If the limitations of liability contained in stipulation G.2.1 of these General Conditions are contracted and a claim occurs,
these limitations will not apply in the cases listed below, responding in these cases the lessee in full for the damages
caused:
a) Damages caused by himself or by those persons for whom he must respond, when there is intent or gross
negligence;
b) In cases where the lessee does not deliver the descriptive part of the accident and / or part of the friendly
declaration or does so late or incompletely, or records false facts and data in them;
c) In case of omission of the duty of help or by the omission of the obligation to obtain the police presence provided
for in clause H, unless such damages had been caused without intent or gross negligence of the lessee;
d) In the event that the cause of the damage is an unauthorized driver;
e) In the event of contravening the prohibitions of stipulations B.4, B.5, B.6, B.7 and B.8 of these General
Conditions.
The repair charges for which the lessee must respond shall be calculated by the independent and official expert for this
purpose selected by the lessor or by another expert chosen by common agreement of the parties. The amount thus
determined – where appropriate, the amount of the franchise – will be claimed from the lessee together with the
administrative charge for the management of damage files and the amount of the photo-appraisal, the amounts of which
are reflected in the Additional Charges List document. The tenant has the right to receive a copy of the appraisal. In the
event that the cost cannot be determined in this way, it will be fixed by the budget of the repair shop. The amount of
compensation paid by the lessee for total loss will be the market value prior to the expert examination of the vehicle at
the event. The lessor is entitled to claim the consequential damage (including cranes, expert reports, legal costs, etc.)
and the loss of profits due to the unavailability of the vehicle.
1.3. Charges for contracting additional equipment after the rental contract has been formalized and requested during
the duration of the same. These will be invoiced based on the Additional Charges List document at the time of contracting
them and must appear in the new rental contract signed by the lessee.
Charges for contracting services or complementary optional coverages after the rental contract has been formalized and
requested during the duration of it. These will be invoiced based on the price in force at the time of contracting and must
appear in the new rental contract signed by the lessee. Once the vehicle keys have been handed over, additional optional
coverages can only be added within 15 minutes of the signature of the initial lease agreement.
1.4. The fuel not refueled in the rented vehicle at the time of return of the same, as well as the costs of refueling service
of said fuel, as stipulated in stipulation C.6 of these General Conditions. The fuel charge will be billed based on the current
market price and the refueling service charge based on the amount reflected in the Additional Charges List document.
1.5. Charges for transfer and / or repair of damage to the vehicle caused by improper use of fuel in an incorrect refueling,
as stipulated in stipulation C.6 of these General Conditions.
1.6. The excess mileage indicated in the rental contract made with the leased vehicle. The charge of the same will be
applied based on the amount of the same reflected in the reserved rate. 0.15€ will be charged per extra kilometer not
contracted.
1.7. The charges for obtaining a duplicate and / or sending the key of the leased vehicle, in cases of loss and / or damage
to it, as well as the transfer of the immobilized vehicle as a result of the above to the nearest rental office of the lessor.
These charges will be applied based on the amount of the same reflected in the Additional Charges List document.
Likewise, a charge will be applied to the lessee as compensation for immobilization of the vehicle. that will be established
taking as a reference the certificate on the loss of profits due to vehicle stoppage issued by the National Business
Federation of Rental Vehicles with and without Driver (FENEVAL) that determines the daily amount of the stoppage.
1.8. Charges for replacement in case of disappearance or loss of vehicle accessories such as, e.g., the pair of emergency
triangles, the reflective safety vest and the first aid kit. These charges will be applied based on the amount of the same
reflected in the Additional Charges List document.
1.9. Charges for the replacement of the vehicle documentation in the event of its disappearance. These expenses will be
invoiced based on the price reflected in the Additional Charges List document.
1.10. Charges for the special cleaning of the vehicle after the return of the same in the event that it is delivered in a state
of dirt such that it requires the intervention of a specialized company. By way of example, but not limited to, states of
dirt that require the intervention of a specialized company are considered: vomiting, ink stains, cigarette burns, mud, dirt
caused by animals, etc. This charge will be applied based on the price invoiced to the lessor by the selected company of
special cleaning of vehicles.
1.11. The administrative charge for managing fines. This charge will accrue for each bulletin or sanctioning file instructed
by the competent authority in relation to the rented vehicle and for events that occurred during the term of the lease.
This charge will be applied based on the amount of the same reflected in the Additional Charges List document. This
charge may be made effective by means of the means of payment provided by the lessee. The lessor may, however, claim
a higher cost for such management if it fully proves said higher cost and its attribubility.
1.12. The administrative charge for the management of damage files. This charge will accrue in the event that the vehicle
presents material damages that have occurred during the rental period, whatever its degree, for which the lessee is
legally and contractually responsible. In the event that the lessee has contracted any limitation of liability defined in
stipulation G.2.1 of these General Conditions, he will be liable for the damages caused if they were outside the scope of
said additional coverage or for the amount of the possible franchise contracted. This charge will accrue for each
independent Damage Record. This charge will be applied based on the amount of the same reflected in the Additional
Charges List document.
The amount of the photo-appraisal. This charge will accrue in the event that an appraisal of the vehicle is necessary
through photo-expertise in relation to a damage file. In the event that the lessee has contracted any limitation of liability
defined in stipulation G.2.1 of these General Conditions, this charge will be claimed if the damages caused by said photoexpertise are outside the scope of said additional coverage.
1.13. In rentals for periods exceeding 28 days of rental, the amount as a penalty for not returning the vehicle on the date
indicated in the rental contract or for exceeding by more than 100 kilometers the maximum mileage indicated in the
rental contract. This penalty will be applied based on the amount of the same reflected in the Additional Charges List
document.
1.14. The charge for the replacement and placement of the labeling of the advertising of the lessor in the cargo vehicles
in which it has been deteriorated or eliminated during the rental period. This charge will be applied based on the amount
of the same reflected in the Additional Charges List document.
1.15. Unless otherwise agreed in writing, the charge for the costs of returning to origin the vehicles that are returned to
a branch other than the one of withdrawal, in accordance with the prices set out in the Additional Charges List
document. This charge will be invoiced based on the amount reflected in the Additional Charges List document, unless
the lessee proves that the lessor has incurred expenses and / or damages of lesser value. The amount of the charge will
be made effective in the means of payment provided by the lessee. The lessor may claim additional concepts or a higher
cost for such management provided that it fully proves that this higher cost is met.
1.16 With respect to electric and hybrid vehicles, in case of loss or deterioration of the charging cable and/or the fast
charging cable, the lessee must pay the lessor the compensation charge reflected in the Additional Charges Statement
document. The payment of this amount by the lessee will not prevent the lessor from claiming any other additional damage
that the loss or deterioration of the charging cable could have caused.
1.17. The amount for the administrative charge in cases of non-compliance with the agreed rental period.
This charge will accrue when the lessee returns the vehicle or the keys to the vehicle later than the time agreed in the
lease without having agreed a new return period with the lessor. Its purpose is to compensate the administrative
procedures that the lessor has to carry out derived
of not having the vehicle at the agreed time and also those aimed at achieving the return of the keys and the vehicle.
This charge will be invoiced based on the amount reflected in the Additional Charges List document, unless the lessee
proves that the lessor has incurred expenses and / or damages of lesser value. The amount of the charge will be made
effective in the means of payment provided by the lessee. The lessor may claim additional concepts or a higher cost for
such management if it fully proves said higher cost and its.
1.19. With respect to the USB cable/adapter that will be provided with the vehicle, in case of loss or deterioration of the
cable of said USB cable/adapter, the lessee must pay the lessor the charge for compensation reflected in the Additional
Charges Statement document. The payment of this amount by the lessee will not prevent the lessor from claiming any
other additional damage that the loss or deterioration of the USB cable / adapter could have caused.
2. Payment due dates
2.1. The rental price outlined in the rental agreement, as well as any coverage, limitation of liability, additional equipment,
complementary services, applicable taxes and fees are due and payable at the beginning of the rental.
2.2. In leases for periods longer than 28 days, maturities will occur in periods of 28 days, always at the beginning of each
period.
2.3. In relation to reservations with a prepaid rate, the rental price, as well as the other amounts agreed upon will be
payable when making the reservation and will be charged to the valid payment method that the lessee communicates in
the reservation, the lessee will make this amount effective the day after the reservation is made.
2.4. The lessee will be in arrears on the day following the expiration of the corresponding payment obligation, without
any requirement being necessary. In case of default, the lessor may demand in addition to the amount owed increased
by three points on the basis of the legal interest of the money, the expenses incurred by the same in the claim of the
amount owed and derived from the contract made.
2.5. The lessee irrevocably authorises the lessor and his authorised collection agent to deduct from the means of payment
presented at the time of the conclusion of the rental agreement or subsequently provided by the lessee in accordance
with the legislation in force, all amounts and charges arising from the rental of the vehicle and all other rights related to
the rental agreement, both those included in the rental agreement and those that are calculable in accordance with the
provisions of this condition and in the List of Additional Charges. The lessee must inform the lessor of the corresponding
authorization using a bank card issued in his name.
3. Deposit at the beginning of the rental
3.1 In order to guarantee the fulfillment of his obligations or responsibility, the lessee must deliver at the beginning of
the rental an amount as a security deposit. The amount of the security deposit is calculated by adding to the rental price
a fixed amount that depends on the group of vehicles to which the leased vehicle belongs. As an example, the rental of
an Economy category vehicle will be charged a deposit equivalent to the amount of the rental plus € 200.

The group of vehicles to which a particular vehicle belongs can be determined at any time online in https://www.
rentacarcostabrava.com or consult by calling or at any Rent a Car Costa Brava branch.
The obligation of the security deposit also applies to rentals made with prepaid rates and the lessee undertakes to present
to the lessor the payment card with which he made the reservation in order to formalize the deposit.
3.2 The lessor is not obliged to invest/use the security deposit independently of the rest of its assets. This security deposit
does not generate interest. The lessor may be entitled to request that the security deposit be extended for a longer
period, after the start of the lease in cases of extension of the duration of the rental or if the lessee has not satisfied the
price and possible charges derived from the rental.
3.3. The deposit will be lent by the lessee through the valid payment method that is accepted by the lessor. The expiration
of the valid payment method used for the deposit must be at least 30 days after the end date of the lease.
3.4. The lessor will request before the start of the rental from the issuing entity of the payment card an authorization for
the corresponding amount as a deposit as a guarantee of obligations or payment responsibilities to be assumed by the lessee
during the rental period. This amount will be available, at the request of the lessor, at the time of formalization of the rental
contract. If it is not possible to make such a deposit, the lessor may deny the rent to the lessee.
3.5. After the return of the vehicle and having carried out the necessary vehicle checks, the amount invoiced to the lessee
for the rental of the vehicle and other concepts as indicated in stipulation E.1 of these General Conditions, will be charged
to the valid payment method provided by the lessee. From that moment on, the authorization requested at the beginning
of the rental to the card issuer as a deposit will be null and void.
4. Payment method
4.1 Unless another form of payment predetermined by the lessor is agreed, the rental price, the deposit and all other
agreed amounts indicated in stipulation E.1.1 of these General Conditions will be charged to the valid payment method
that the lessee communicates at the time of making the prepaid reservation or at the time of the formalization of the
rental contract if the reservation was not prepaid.
The landlord accepts Visa i MasterCard credit and debit cards. Prepaid cards are not accepted as a means of payment.
The lessor does not accept Maestro/VPAY cards, except for car rentals up to the Mediuem Group (except Suv & Premium
Cars). The card must be in the name of one of the tenants, and the card must be physically presented in order to formalize
the lease. This valid payment method communicated to the lessor may not be changed by the lessee at any time during
the duration of the contract or after its termination. Additionally, the expiration of the payment card used for payment
must be at least 30 days after the end date of the lease.
4.2. Charges for additional equipment or lost or broken accessories and/or additional complementary services that
become apparent at the end of the rental contract will be charged to the same payment card. The lessee may demand
the breakdown of the invoiced items, being able to challenge them within the legally established period.
4.3 By contracting with the lessor and communicating the data of his payment card at the time of contracting or at a later
time, the lessee authorizes the lessor to impute to it the credits that for the rental price, deposit and any other costs and
responsibilities mentioned in these General Conditions, accrue in connection with the rental agreement.
5. Invoicing
5.1 The Lessee gives his consent for the Lessor to send the invoices to the previously specified recipient, in electronic
format in accordance with current legislation, to the registered email address.
5.2 The Lessee is responsible for ensuring that electronic invoices can reach him correctly or, if so agreed, for collecting
them in electronic format.
5.3 The lessee has the right to oppose the sending of invoices in electronic format at any time, by express notification of
such opposition. In this case, the landlord will send the tenant the paper invoices.
5.4 The Lessor is not responsible for possible interference with the reception systems or other circumstances that prevent
the correct receipt of invoices by the Lessee. An invoice is considered received by the lessee as soon as he enters the area
of ownership of the same. When the lessor merely sends a notice and the lessee can download the invoice autonomously,
or when the invoice is enabled for download by the lessor, it is considered as received at the time the invoice has been
downloaded by the lessee. The lessee undertakes to carry out punctual downloads of the enabled invoices in reasonable
intervals of time.
5.5 If an invoice does not reach its destination or cannot be received, the lessee will immediately notify the lessor of what
happened. In this case, the landlord will again send a copy of the invoice to the lessee, identifying it as a copy. As long as
the breakdown that hinders the sending of invoices persists, the lessor may send the invoices on paper until such
interference is remedied.
5.6 In the event that the lessor provides access data, such as username or password to the lessee, the latter will have to
protect them from unauthorized third parties and manage such data in a strictly confidential manner.
5.7 If the Renter becomes aware that unauthorized persons have had access to the confidential information, he/she must
immediately notify the Lessor.

F. RETURN OF THE VEHICLE

1. The duration of the rental will be the one initially agreed in the rental contract and will be invoiced based on periods
of 24 hours, counted from the time it was formalized. The lessee undertakes to return the vehicle to the lessor together
with the keys, documentation, accessories and additional equipment, no later than the 30 minutes agreed in the lease,
as well as in the place agreed in the rental contract. In case of not returning it like this, the lessee undertakes to pay the
lessor the additional charges as set out in condition E.1.
The service will be considered terminated when the vehicle and the keys to it have been received by the lessor's staff or
the keys deposited in the electronic return mailboxes of the lessor installed for this purpose.
Unless otherwise agreed in writing, the lessee must return the vehicle within the office hours set forth in each of the
lessor's branches. If the return of the vehicle has been agreed outside office hours, the lessee must park the vehicle in
the agreed space. You must leave the extras in the trunk of the vehicle, the brakes activated or the vehicle in a "parking"
position and the vehicle closed. The vehicle keys must be left in the return mailbox, together with the indication of the
place where the vehicle was parked. The tenant must never hand over the keys to an unauthorized person even if he or
she appears to be an employee. The renter remains responsible for the vehicle until the lessor effectively locates the
vehicle. If the lessee agrees with the lessor to return the vehicle "outside the opening hours of the office" he accepts that
the Vehicle Return Protocol will be prepared by the lessor's staff without his presence and after the return of the keys.
2. Rental prices are calculated according to the pick-up and drop-off times specified in the contract. The landlord always
offers a courtesy period of 30 minutes. In case of a late return of the vehicle, the period not agreed in the rental contract
will be invoiced according to the current rates. Special rates will only apply for the periods specified in the offer. In the
event that the courtesy period is exceeded, the rates in force will apply to the entire duration of the rental contract.
3. If the lessee returns the vehicle in advance of the scheduled date without notifying the lessor, the lessor shall not be
obliged to apply any reduction on the rental price. In this case, the lessor will charge an administrative fee of 13.00 EUR
(VAT / incl.) for the expenses incurred. It will be understood that there is an early return of the vehicle when the lessee
returns the vehicle before the day and time indicated in the contract. A higher standard price may also apply if, for
example, the conditions for a special rate are no longer met. In this case, however, it will not exceed the originally agreed
rental price. In any case, the lessor may decide to apply a 50% discount on the amount corresponding to the unused
rental days (24-hour periods). The maximum amount to be assumed by the customer for unused rental days will amount
to a maximum of 181.50 Euros (VAT incl.)
If the Lessee has already paid the Rental costs to benefit from the "prepaid -prepayment" rate, he will not be entitled to
any refund. This return fee does not apply to prepaid fees, in accordance with section D.3 of these general terms and
conditions The administrative charge for early return does not apply to reservations with prepaid rate.
4. It is the responsibility of the lessee to guarantee the effective delivery of the vehicle in the place agreed in the rental
contract. The return in a place other than the one agreed for reasons not attributable to the lessor will result in the
application of the administrative charge called In another office-, as described in section E.1. and for the amount indicated
in the document of Relationship of Additional Charges.
In the rental contract, a certain branch is agreed as the place of return of the vehicle at the end of the rental.
If the vehicle is returned to an office other than the one designated in the rental contract as the place of return (either
because it was agreed to return at the same office of collection of the vehicle or because, although the return was agreed
in another office, finally the lessee returns the vehicle in an office different from the one agreed in the contract) in
addition to the charge for In another office the lessee must pay the charge of € 59 by fleet management.
The return of the vehicle in places not allowed will result in the application of the charge "Return in places not allowed"
whose amounts according to the place of return not allowed are reflected in the document of Relationship of Additional
Charges. It is not allowed to return the vehicle outside our offices. At the international level, the return in a different
country is not allowed.
5. The use of an in-vehicle navigation system during the rental period may result in navigation data being stored in the
vehicle. When mobile phones or other devices are linked to a vehicle, data from those devices may also be stored in the
vehicle. Rent a Car Costa Brava does not collect or process this data. If the lessee and/or driver wishes that such data does
not remain in the vehicle after its return, he must ensure for himself the erasure of said data before returning the vehicle.
The deletion/deletion of the data can be done by resetting the navigator and communication systems of the vehicle, which
will be done indicating "factory settings". It is not the responsibility of the landlord to delete the aforementioned data.
6. The amount paid as a security deposit at the beginning of the rental agreement by the lessee to the lessor may not be
used for an extension of the duration of the contract. The rental contract could be extended for a longer time than agreed,
with prior written authorization from the lessor, as long as the tenant requests it three days before the end date of the
rental contract. The extension may be made by telephone for a period of up to five additional days once per rental
contract. The lessee undertakes to immediately authorize on the means of payment already provided an additional
guarantee to the one initially provided that covers the extended period, being the price applicable to the extended period
of the rental the one corresponding to the rate in force at that time. It is the responsibility of the tenant to appear at the
landlord's offices to obtain the new rental contract with the corresponding extension. The landlord may refuse to extend
the rental agreement.7. In rentals for periods longer than 28 days, the lessee must appear at the lessor's offices on the date reflected in his
rental contract to carry out the review of the vehicle and respect the maximum mileage limitation indicated in the rental
contract. If you do not comply with this obligation, the lessor may charge you the corresponding charge reflected in
stipulation E.1.13 of these General Conditions.
8. In the event of non-return of the vehicle by the lessee on the scheduled date and after two days of delay in the return
without the contract having been extended, the lessor will understand that there is a misappropriation of the vehicle
proceeding to report these facts to the competent authorities.

G. MANDATORY LIABILITY INSURANCE / OPTIONAL COVERAGES AND LIMITATIONS OF LIABILITY / ADDITIONAL
SERVICES

G.1.- Compulsory Civil Liability Insurance.
1. The rented vehicle includes the compulsory Civil Liability insurance with a coverage for personal injuries and one for
material damage derived from the use and circulation of the vehicle with the guarantees and amounts provided for in
current legislation, according to European Union regulations.
2. This coverage is guaranteed and is assumed by the insurer with which the lessor has agreed the corresponding
insurance policy. By signing the rental contract, the lessee adheres as an insured to the aforementioned policy.
3. The insurance is valid in the countries reflected in the rental agreement.
G.2.- Optional Coverages and Limitations of Liability.
G.2.1. Limitations of Liability.
a) THIRD PARTY INSURANCE
In the event that the lessee opts for its contracting, the liability coverage THIRD PARTY INSURANCE the lessee assumes
full responsibility for the damages suffered or damage caused to the vehicle, its parts or accessories (including damage
to wheels, glass, engine, underbody and roof of the vehicle) due to a traffic accident, as well as for the damages or damages
suffered by theft, attempted theft or vandalism.
As for the limitation of liability, for non-fault, for damages suffered or damage caused to the vehicle, its parts or
accessories due to a traffic accident, it is only applicable if the lessee duly completes the Friendly Accident Declaration,
which must clearly include the data of the vehicles and drivers involved in the accident and the conditions and
circumstances in which it occurred (in particular the place, time and description of the accident; name, surname and
address of the driver during the accident).
The lessee assumes full responsibility for damages or damages caused to the vehicle, its parts or accessories, suffered by
theft, attempted theft, or vandalism.
B) FULL INSURANCE
In the event that the lessee opts for his contract, the FULL INSURANCE coverage exempts the lessee from
liability (except for the amount of the excess for loss agreed in the rental contract) for the damages suffered
or the damages caused to the vehicle, its parts or accessories (excluding engine, underbody and roof of the
vehicle) due to a traffic accident, as well as for damages or damages suffered by theft, attempted theft or
vandalism.
As for the limitation of liability for damages suffered or damage caused to the vehicle, its parts or accessories
due to a traffic accident, it is only applicable if the lessee duly completes the Friendly Declaration of Accident,
which must clearly include the data of the vehicles and drivers involved in the accident and the conditions and
circumstances in which it occurred (in particular the place, time and description of the accident; name,
surname and address of the driver during the accident). As for the limitation of liability for damages or
damages caused to the vehicle, its parts or accessories, suffered by theft, attempted theft, or vandalism, it is
only applicable if the lessee delivers to the lessor the original set of keys of the leased vehicle of which it was
delivered at the time of formalization of the rental contract, without any manipulation, as well as the original
of the incident report filed with the corresponding authorities.
G.3.- Conditions of application of the Compulsory Civil Liability Insurance Coverages, Optional Coverages
and / or Optional Limitations of Liability. Exclusions.

Without prejudice to what is indicated in the previous paragraphs and in these General Conditions, the
application of the coverages offered both by the compulsory Civil Liability Insurance, as well as by the Optional
Coverages and / or by the Limitations of Liability will be subject to the following conditions:
1. They are excluded from the insurance coverage, as well as from any optional and / or limiting protection of
contracted liability, being therefore full responsibility of the lessee, the damages to people and things, and to
the vehicle that it causes through intent or serious fault.
2. In the same way, insurance coverage, as well as that which could provide any optional and/or limiting
protection of contracted liability, in claims in which the driver of the vehicle was not an authorized driver, or
was not in possession of a valid driving license, or to use the vehicle in contravention of the provisions of
stipulations B.4, shall be excluded, B.5, B.6, B.7 and B.8, as well as in the cases of stipulation G.2.1. of these
General Conditions.
In general, they will not be covered by the contracted coverages cases of damages caused by a negligent or
intentional act on the part of the lessee, such as the deficient care of the vehicle, its improper or illicit use,
distraction or drowsiness while driving, causing damage to the vehicle intentionally, concealing damage
caused to the vehicle in a culpable manner or making a negligent use of the clutch; this being a descriptive
enumeration that does not constitute a closed list or numerus clausus of assumptions.
3. The excesses for claims applicable based on the additional protection limiting liability contracted are those
in force at the time of rental, which are detailed in the specific lease agreement and are related in the current
rates. 4. The loss of the vehicle does not automatically imply an obligation on the lessor to make a replacement
vehicle available to the lessee.
4. The loss of the vehicle does not automatically imply an obligation on the lessor to make a replacement
vehicle available to the lessee.
5. Excluded from the limitation of liability are damages that do not respond to an accident but to negligence,
fault or carelessness caused inside the vehicle (including the electric charging cable and the electric cable for
fast charging of electric and / or hybrid vehicles), in the engine and / or in the underside or roof of the vehicle.
6. All optional coverages and limitations of liability are applicable after contracting them by the lessee, and
are applicable exclusively to the lessee and the drivers authorized by the same and upon payment of the
amount agreed at the time of formalizing the rental contract of the vehicle. Your hiring will be reflected in the
rental agreement. The cost of these limitations of liability, which are optional, as well as the amount of the
excesses, can be consulted in the current rates . The limitation of contractual liability will only be effective as
long as the lease is in force.
7. The lessor is not responsible for the objects owned by the lessee deposited inside the vehicle during the
rental period of the same. Any damage or theft of such objects will be the full responsibility of the lessee.

H. ACCIDENTS / THEFT / REPORTING OBLIGATION

1. In case of accident, theft, fire, damage caused by animals or by effects of nature, and in general in any case
of damage, the lessee or the driver must notify the corresponding police or security body immediately, as well
as do everything appropriate to protect the interests of the lessor. The informing of the police of what
happened will also be mandatory in case of accident due to their own fault and / or without the intervention
of third parties and especially when the vehicle is immobilized or when continuing with its driving would mean
a danger to traffic safety. In case it is not possible to communicate with the police, the tenant or the driver

must go to give notice to the nearest police station. Likewise, you must complete a descriptive report of
accident (Friendly Declaration), whether responsible or not, and with or without the involvement of a third
party. In the event of the commission of a crime, if there are injuries and/or if the guilt of those involved should
be investigated, it is the tenant's obligation to give immediate notice to the police.
2. In the event of an accident with the contrary, the lessee must complete the part of the Friendly Declaration
of Accident in the standard model that will be found among the documentation of the vehicle and inform the
lessor in writing immediately, and always within a period not exceeding 24 hours, all the details of the accident,
by means of a copy of the part, whose original will be delivered within a maximum period of two days. If the
contrary refuses to sign a part of the Friendly Declaration, the lessee must request the presence and
collaboration of the police and also deliver to the lessor a copy of the corresponding attestation.
3. The Friendly Declaration of Accident shall be completed in full and with the maximum possible degree of
detail, both with respect to the damage and the circumstances in which it occurred. The lessee undertakes to
sign and collect the signature of the opponent, if any, in the Friendly Declaration of Accident. If the contrary
refuses to sign, the lessee must request the presence in situ police for the clarification of the facts, since
otherwise the lessee will be considered responsible for the accident, unless proof to the contrary provided by
him.
4. The lessee or driver must take all the measures that are useful and convenient for the clarification of the
accident. This includes in particular the duty to answer fully, and in a manner consistent with the truth, the
landlord's questions concerning the circumstances of the accident and the duty not to leave the scene of the
accident before the necessary and significant findings have been made, in particular so that the lessor can
assess the claim, as well as the duty not to prevent the lessor from making such findings. The lessee authorizes
the landlord to request from the authority or security body in question, a copy of the accident report or
attestation.
5. The loss or theft of the vehicle does not automatically imply an obligation on the lessor to make a
replacement vehicle available to the lessee

I. RESPONSIBILITIES

1. The liability of the lessor extends to the damages caused by its employees and other persons for whom it
must respond according to law, in the cases of intent or gross negligence, unless the lessor proves to have
used the diligence of the good father of the family to avoid the damages. Damages compensable for breach
of contract shall extend only to foreseeable (including cranes, expertise, legal costs, etc.) and reasonable and
in no case to mere expectations.
2. The lessee and other authorized drivers will respond without limitation for the violation of any regulatory
provision they commit during the term of the contract, especially for traffic infractions. The lessee shall hold
the lessor harmless with respect to any penalties, fines, fees, surcharges, and in general costs of all kinds
imposed by the Administrations. All expenses effectively satisfied by the administrative tasks that the lessor
must assume due to the requirements that the Administrations direct to him in order to clarify the authorship
or other circumstances of an infraction or crime in the terms contained in stipulation E.1.11 of these General
Conditions will be borne and at the expense of the lessee.

J. TERMINATION OF THE CONTRACT

1. The parties shall have the right to terminate the contract if there is a legal cause for doing so. The lessor
shall have the right to terminate the contract with immediate effect, in the event that the lessee is delayed by
more than two days in the payment of any amounts due or if another just cause concurs.
In this sense, the following shall be considered just cause:
- The return of receipts, checks or charges on card or means of payment provided, unless the lessee proceeds
to payment within two days, or failure to comply with the payment conditions previously agreed with the
lessor.
- In the event that the lessee uses the vehicle in a way that is not appropriate to its destination or causes
damage to it through intent or gross negligence, including lack of maintenance or revisions when forced to do
so.
- Violation of applicable provisions on transport;
- Failure to comply with any of the prohibitions included in stipulations B.4, B.5, B.6, B.7 and B.8. of these
General Conditions;
- And in general, when it is not required, taking into account the circumstances, the continuation of the lease
relationship, for example, in case of a high accident rate or repeated exceedance of the maximum mileage.
2. In case of termination of the contract, the lessee will be obliged to immediately return the vehicle, the keys,
the documentation and the accessories. In any case, the lessor will have the right, when terminating the
contract, to remove the vehicle from where it is located.
3. In the event of contractual termination, the lessor may claim the damages that it has caused, which includes
not only the consequential damage (including cranes, expert reports, legal costs, etc.) but also the loss of profit
due to the lack of availability of the vehicle (which will be established taking as a reference the certificate on
the loss of profit due to vehicle stoppage issued by the National Business Federation of Rental Vehicles with
and without Driver -FENEVAL- to determine the daily amount of the stoppage).

K. GENERAL PROVISIONS

1. The lessee has the right to receive a copy in Spanish of these General Conditions and this has been stated
in the versions of the same written in other languages. In case of discrepancies, the directing version will be
the one written in Spanish.
2. The clearing of claims shall operate in accordance with the legislation in force. In this sense, the security
deposit can only be compensated after having verified that the lessee has fulfilled all his obligations, in
accordance with stipulation E.3.5 of these General Conditions.
3. If there is more than one lessee or driver, they shall all be jointly and severally liable to the lessor.
4. All rights and obligations arising from these conditions and the contract shall extend to authorised drivers.

L. MODIFICATIONS

1. There are no agreements between tenant and lessor not reflected in writing in the rental contract or in
these General Conditions. Any modification thereof must be made in writing and signed by both parties.
M. CUSTOMER SERVICE, LEGISLATION AND JURISDICTION
1. In case of doubts or complaints you can contact our Customer Service as follows:
- Sending an email to the address This email address is being protected from spambots. You need JavaScript enabled to view it. indicating in the Subject field the rental contract number.
- Directly in any of our branches, where you will be given a form for this purpose.
- Sending a letter to Grup Fauria, Av. Vidreres nº3 Lloret de Mar 17310 (Girona) Spain, to the attention of the

Customer Service Department.
(01/01/2022)